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Privacy Policy

Your privacy is important to us. It is Trantor, s.r.o.’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://serpconsole.com, and other sites we own and operate.

Information we collect

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, use live chat or enter information on our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit/debit card information, VAT ID, or other details to help you with your experience.

We collect certain data from you directly, like the information you enter yourself. We also collect some data automatically, like information about your device and what parts of our services you interact with or spend time using.

Connected data

We process the data from your Google Search Console based on your consent (as the legal basis of this processing) for the following purposes:
– To verify your ownership of your websites
– To show your website statistics in the dashboard or in data tables

How we collect data

SerpConsole uses OAuth and API calls to retrieve data from Google Search Console.

How we use the data we collect

All data is stored securely with the aim to make it available as part of standard Serpconsole features.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name
  • Email

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of information

We may collect personal information from you when you do any of the following on our website:

  • Sign up to receive updates from us via email or social media channels
  • Use a mobile device or web browser to access our content
  • Contact us via email, social media, or on any similar technologies
  • When you mention us on social media
  • Sign up for our application

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

  • to contact and communicate with you

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How long do we keep your personal information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice.

We will never sell your personal data to anyone.

We use a selected number of trusted external service providers for certain technical data analysis, processing, and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards.

We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them confidential and to process Personal Data only according to our instructions.

Service Purpose
Google AnalyticsWebsite traffic and analytics
HetznerData hosting
HotjarUser behavior analytics on website
SendgridE-mail service provider
Google AdsTargeted PPC campaigns

Your rights and controlling your personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on the preferences you have specified.

Cookiebot consent

Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information.

Contact us

For any questions or concerns regarding your privacy, you may contact us using the following details:

Privacy support
support@serpconsole.com

This policy is effective from 10 July 2021.

Last updated: September 3, 2022